Heavy Duty Towing
California Motorists' Bill of Rights

California Bill of Rights

AAA Certified

Do I have the right to take my car to the shop of my choice?
Yes—You may select the

repair facility

of your choice unless your insurance policy specifies otherwise.

Can an insurer require, direct, suggest or recommend that your automobile be repaired at a specific shop?
No—Unless the referral is expressly requested by you; or you have been informed in writing of the right to select the repair facility; and the insurer that elects to repair a vehicle directs, suggests or recommends that a specific repair shop be used, shall cause the damaged vehicle to be restored to its condition prior to the loss at no additional cost to you other than as stated in the policy or as otherwise allowed by law.

Do I need to contact more than one shop for an estimate?
No—Generally, one estimate from the shop of your choice is required, unless your insurance policy specifies otherwise.

California State law requires you be given a written estimate before starting repairs.

Am I responsible for the cost of repairs?

You are usually responsible to the repair facility

for payment of repairs unless your insurance policy specifies otherwise. Ordinarily, if you are insured, your insurance policy states that the insurance company will pay you for the loss, less any applicable deductibles or depreciation. Any arrangements for payments by your insurance company are your responsibility.

For further information, refer to:
State of California Department of Insurance
300 South Spring Street, 10th Floor
Los Angeles, CA 90013